I am sure that I am not the only one to have been upset by United Airlines’ customer service many times – and complained. That’s why, this time, I have to admit that they have blown me away by the quality of their service!
Two weeks ago, I forgot a pair of reading glasses that look like sunglasses at the departing gate at Charles De Gaulle in France, which I realized when I was already seated. Before the plane took off, I went back to the gate, accompanied, and looked around. I didn’t find them. I asked the attendants and the security. Nobody had returned anything. So, I said casually that I might have left them in the Red Carpet Club, but I did not call them, nor did I fill any form, estimating that they were lost anyway…
But guess what! Yesterday, I found my glasses in the mail, coming back from Paris, with a simple hand-written note: “Please find enclosed your sunglasses left here at CDG Airport RCC,” signed by a person called Odile Dargide (not sure I read the name well).
Conclusion: Great customer service is not always the service that you might expect, but a service that comes to you unexpectedly! Thanks to United at Paris CDG!