By Marylene Delbourg-Delphis @mddelphis
Books related to social media marketing keep coming out. The truth is that even if Internet and social media marketing aren’t new, the information needs for marketing managers are huge: the more they read, the faster they will get the immersion feel enabling them to move from a tactical use of social media to a strategic management of social media campaigns.
Not all books are equally valuable, though. Count Facebook Marketing an hour a day by Chris Treadaway (@ctreada) and Mari Smith (@MariSmith) among the great ones. Unpretentious and practical, it takes you by the hand and shows you how Facebook can work for you, as an individual with a personal practice, or as a social “editor-in-chief” for your company. Even if you believe that you already “know” a lot, read this book as it’s quite possible that you might not yet be taking full advantage of what you “know.”
The first chapter is one of the simplest and best written short history of Internet Marketing I have seen in a while; it summarizes how customer targeting is quickly evolving towards building up coherent sets of motivated and intention-driven social commerce addressees, and takes you to the second chapter on what Facebook is: a platform that brings people to real or virtual places or stores based on who they are, what they like, or what they are looking for. In other words, people who have described themselves in their own terms. Based on this understanding of the potential of Facebook as a sales and marketing platform, you are able to define your “social media product,” because “the social media presence is, in effect, an interactive online product.” Promoting or positioning this “product” requires a structured view of your social media project, so start with the beginning: Create a campaign. Facebook Marketing is one of the few books reminding you of this simple, yet critical concept of “campaign”: it’s what kicks off the entire work process and your operational plan.
Chapters 4 to 7 take you through a month-by-month (as well as week-by-week and day-by-day) planning and execution plan. This is yet another real plus of this book: the authors are hands-on practitioners sincerely willing to transfer their own experience and turn you into empowered, rather than dogmatic, professionals. Because measurable success will not come overnight. It’s the result of an iterative process composed of a collection of adjustments, experiments, and reassessments. “Remember,” the authors warn, “these projects involve a lot of trials and errors.” So, generally speaking, no matter how convinced you may be that you are cutting edge, always temper your own expectations, don’t over-promise, and measure impact and results like crazy.
The last three chapters offer a variety of tips and advice – from leveraging Facebook apps to picking up the right people and vendors – and invite you to remain on the look out. Facebook has quickly become a marketing power-kingdom. Continued learning will be part of your continued success. Incidentally, keep abreast with the authors’ sites and wisdom.
Note: The authors mention a few software products at the end of the book, including ObjectiveMarketer, a company for which I am a Board Member. The platform specifically focuses on the end-to-end management of social media campaigns- from the planning stage across a team to the distribution across multiple media channels, all the way to the analytics evaluating the effectiveness of messages.